# System emails

There are two basic types of emails sent by the system: automatic notifications and custom-created emails, normally sent to several users.

**Note:** *Inactive* users will never receive system emails.

#### Automatic job information emails

Forum updates and Inbox / Support events will typically result in automated email notifications to the user(s).

In the following cases, automatic emails will also be sent. They contain a summary of the information usually relevant for this kind of notification and cannot be edited by the project manager. If a person is assigned several jobs which are the subject of a notification, a single email will be sent, summarising the information.

- When a job is completed by the assigned user, causing a status change, the system will look for a child job (which would now be open for work). 
    - If one or more are found, all **owners of those child jobs will be automatically notified** by email.
- When a **job is reopened** for additional work. 
    - This happens when a job is set to "Proofing-type" and the job owner selects "not approved" on status change.
- When a project manager uses the function to request [**job confirmations**](https://docs.plint.com/books/plint-end-user-documentation/page/receiving-job-offers-as-a-freelancer-or-vendor#bkmrk-jobs-pre-assigned-to) from assigned users from the joblist page.
- When a project manager uses the function to alert matching users about work in the [**Shark tank**](https://docs.plint.com/books/plint-end-user-documentation/page/receiving-job-offers-as-a-freelancer-or-vendor#bkmrk-jobs-in-the-shark-ta) from the joblist page.
- Custom notifications can also be set for specific users, about for example: 
    - New projects/orders
    - Status changes on projects where they are the project manager

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![](https://docs.plint.com/uploads/images/gallery/2019-10/scaled-1680-/image-1572266883811.png)

#### Bulk emails from People page

Bulk email can be sent from the **People** page, targeting every user that matches the current filter. Email content can be created from scratch in the message window, or you can create an email template under **Tools & Data** to quickly reuse common messages.

How to use:

- Go to People
- Filter out relevant recipients
- Click "Email users"
- Compose your message (or load a template)
- Submit 
    - Optionally, you can send a test email to a specified address first, to check the message's appearance in your email client before sending it to multiple users.

![](https://docs.plint.com/uploads/images/gallery/2019-10/scaled-1680-/image-1572267374261.png)