# Help articles

Under *Help / Documentation*, help articles targeted to different users can be shown. Here's how to edit and create them.

[![2021-04-20-14_26_13-Help-texts---Plint-Demo.png](https://docs.plint.com/uploads/images/gallery/2022-05/scaled-1680-/2021-04-20-14-26-13-help-texts-plint-demo.png)](https://docs.plint.com/uploads/images/gallery/2022-05/2021-04-20-14-26-13-help-texts-plint-demo.png)

#### Editing and sharing Help article

As a Workbench user, or Manager with sufficient privileges, you can create and edit articles under *Tools & Data* / *Help texts*.   
Please keep the following in mind.

- No article is shown under *Help / Documentation* unless "Ready for publication" is set to "Yes".
- Try to organise content under relevant parent articles.  
    
    - This will help both when editing and viewing.
- Editing rights is not the same as visibility 
    - You may have full access to all articles under Tools & Data for editing, but you may only see some of them under Help / Documentation (see "Visibility criteria").
- Share the right URL 
    - If you want to share an article using an URL, don't send the link you use to *edit* them. They will probably not have access to this page. 
        - Instead, use the URL for *viewing* the article.
        - The "Copy Help URL" button shown in the article overview will send this link to your clipboard.
        - You can also use the dropdown to link to a Help article when replying to a Support case.

[![2021-04-20-14_27_58-Help-texts---Plint-Demo.png](https://docs.plint.com/uploads/images/gallery/2022-05/scaled-1680-/2021-04-20-14-27-58-help-texts-plint-demo.png)](https://docs.plint.com/uploads/images/gallery/2022-05/2021-04-20-14-27-58-help-texts-plint-demo.png)

#### Visibility criteria

Various criteria can be used to determine who sees a certain article – not unlike the criteria used to assign work. To facilitate this and create a clear structure, you can start by creating a main (parent) article with certain requirements. And child article attached to this will only be shown to user who match the requirements for the parent article.

Tip: start with a main requirement for the parent article, such as a keyword or tag. You can then add child articles targeted to different users using additional requirements. Like so:

- Parent article: "Freelancer info about project A" 
    - Requirement: tag "Approved for project A"
- Child articles 
    - "Project A, Swedish" 
        - Requirement: Target language = Swedish
    - "Project A, Norwegian" 
        - Requirement: Target language = Norwegian

Only users with both tag "Approved for project A" *and* target language Norwegian will see the second child article.